Why am I not receiving my payout?

Last updated: October 15th, 2020

If we see that you have stopped processing payments, the payout might be put on hold, on average, for 3 to 6 months, depending on the payment methods you are using. It is done to cover any possible refunds or chargebacks the users may request during this period. Once the refund or chargeback period is over, we will pay you your remaining balance minus any incurred refunds or chargebacks.

Paymentwall might temporarily put payouts on hold if you updated your payout details in your Business Profile; you did not provide related KYC documents; or chargebacks exceeded your current balance.

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