I was paid out less funds than expected. What could be the reason?

Last updated: October 15th, 2020

Paymentwall uses net settlement. This means we calculate the collective total of all settled funds minus refunds and chargebacks (if applicable). Any applicable fees and commissions are deducted as well. Therefore, the funds you receive on your bank account will be less than the gross amount that was processed.

Additionally, Paymentwall may withhold a pre-arranged temporary deposit on your account, depending on your exposure to risk, to settle potential chargebacks and refunds. In order to ensure the correct deposit is held, funds may be debited from your settlement and will be paid in your next payouts.

One more reason is the uncollected funds from our payment partner. The delay depends on the payment method, risk level, country, and various other factors. Paymentwall will settle funds to your account as soon as they are collected.

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