Payment Support

Did you make a payment with Paymentwall? Please refer to this section.

Why was my payment blocked? Why do I need to provide a photo of my card and/or personal ID? Is it secure to upload a scanned copy of my personal ID? Do I need to upload my documents each time I pay? How can I request a refund? When will I receive a refund? How do I cancel a subscription? What should I do if I was charged for a canceled subscription? I'm unable to proceed with my card payment. Can you please help me? I want to pay with a certain payment method, but it is not available in the checkout. Why is Paymentwall on my bank or card statement. How can I receive a refund? Does Paymentwall store my card or bank account details?

If you still have a question, we’re here to help.Contact us