Payment Support
Did you make a payment with Paymentwall? Please refer to this section.
Why was my payment blocked?
Why do I need to provide a photo of my card and/or personal ID?
Is it secure to upload a scanned copy of my personal ID?
Do I need to upload my documents each time I pay?
How can I request a refund?
When will I receive a refund?
How do I cancel a subscription?
What should I do if I was charged for a canceled subscription?
I'm unable to proceed with my card payment. Can you please help me?
I want to pay with a certain payment method, but it is not available in the checkout.
Why is Paymentwall on my bank or card statement. How can I receive a refund?
Does Paymentwall store my card or bank account details?
If you still have a question, we’re here to help.Contact us