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  • Payment Support
    • Why was my payment blocked?
    • Why do I need to provide a photo of my card and/or personal ID?
    • Is it secure to upload a scanned copy of my personal ID?
    • Do I need to upload my documents each time I pay?
    • How can I request a refund?
    • When will I receive a refund?
    • How do I cancel a subscription?
    • What should I do if I was charged for a canceled subscription?
    • I'm unable to proceed with my card payment. Can you please help me?
    • I want to pay with a certain payment method, but it is not available in the checkout.
    • Why is Paymentwall on my bank or card statement. How can I receive a refund?
    • Does Paymentwall store my card or bank account details?
  • Payment Methods
    • How many payment methods does Paymentwall support?
    • Can I add all payment methods in one integration?
    • Do I need to have a legal entity in every market where I accept payments?
  • Payouts
    • How can I receive my payout?
    • How often can I receive my payout?
    • When will my payout be sent to me?
    • Can I get paid to multiple legal entities?
    • In which currency can I receive my payout?
    • How much time does it take to receive a payout?
    • Where can I see which payouts are pending?
    • How can I reconcile the payouts I receive on my bank account?
    • I was paid less funds than expected. What could be the reason?
    • Why am I not receiving my payout?
  • Integration
    • What is a pingback?
    • How to set up a pingback?
    • How can I add custom pingback parameters?
    • Does Paymentwall support shopping cart plugins, e.g. Shopify?
  • Disputes and Chargebacks
    • How can I prevent fraudulent chargebacks?
    • How can I defend myself against fraudulent chargebacks?
  • PCI DSS Compliance
    • Is Paymentwall PCI DSS Compliant?
    • Do I need to comply with PCI DSS?
    • How can I meet PCI DSS Requirements?
    • Which SAQ do I need to fill out?
    • What happens if PCI Standards are not met?
  • Legal and Compliance
    • I have already uploaded the documents to my account. When can I start processing payments?
    • I don’t have a company, can I sign up as an individual?
    • What are the personal ID’s that Paymentwall accept?
    • What information do I need to provide on my Business Profile?
    • What are the Paymentwall accepted Utility Bill documents?
    • Why do I need to provide a Tax Form W-8BEN or Tax Form W-8BEN-E?
    • Do I need to provide a Certification of Beneficial Owners (CBO form)?
  • Refunds and Reversals
    • Are there any fees for refunding a transaction?
    • Can I reverse a refund?
    • Why does the customer not receive a refund after an authorized transaction is now 'Cancelled' or 'Expired'?
    • Is it possible to issue a partial refund?
  • Payment Support
    • Why was my payment blocked?
    • Why do I need to provide a photo of my card and/or personal ID?
    • Is it secure to upload a scanned copy of my personal ID?
    • Do I need to upload my documents each time I pay?
    • How can I request a refund?
    • When will I receive a refund?
    • How do I cancel a subscription?
    • What should I do if I was charged for a canceled subscription?
    • I'm unable to proceed with my card payment. Can you please help me?
    • I want to pay with a certain payment method, but it is not available in the checkout.
    • Why is Paymentwall on my bank or card statement. How can I receive a refund?
    • Does Paymentwall store my card or bank account details?
  • Payment Methods
    • How many payment methods does Paymentwall support?
    • Can I add all payment methods in one integration?
    • Do I need to have a legal entity in every market where I accept payments?
  • Settlement and Payouts
    • How can I receive my payout?
    • How often can I receive my payout?
    • When will my payout be sent to me?
    • Can I get paid to multiple legal entities?
    • In which currency can I receive my payout?
    • How much time does it take to receive a payout?
    • Where can I see which payouts are pending?
    • How can I reconcile the payouts I receive on my bank account?
    • I was paid less funds than expected. What could be the reason?
    • Why am I not receiving my payout?
  • Integration
    • What is a pingback?
    • How to set up a pingback?
    • How can I add custom pingback parameters?
    • Does Paymentwall support shopping cart plugins, e.g. Shopify?
  • Disputes and Chargebacks
    • How can I prevent fraudulent chargebacks?
    • How can I defend myself against fraudulent chargebacks?
  • PCI DSS Compliance
    • Is Paymentwall PCI DSS Compliant?
    • Do I need to comply with PCI DSS?
    • How can I meet PCI DSS Requirements?
    • Which SAQ do I need to fill out?
    • What happens if PCI Standards are not met?
  • Legal and Compliance
    • I have already uploaded the documents to my account. When can I start processing payments?
    • I don’t have a company, can I sign up as an individual?
    • What are the personal ID’s that Paymentwall accept?
    • What information do I need to provide on my Business Profile?
    • What are the Paymentwall accepted Utility Bill documents?
    • Why do I need to provide a Tax Form W-8BEN or Tax Form W-8BEN-E?
    • Do I need to provide a Certification of Beneficial Owners (CBO form)?
  • Refunds and Reversals
    • Are there any fees for refunding a transaction?
    • Can I reverse a refund?
    • Why does the customer not receive a refund after an authorized transaction is now 'Cancelled' or 'Expired'?
    • Is it possible to issue a partial refund?
  • Support
  • Legal and Compliance

Legal and Compliance

Find more information about required documents and payment regulations here.

I have already uploaded the documents to my account. When can I start processing payments? I don’t have a company, can I sign up as an individual? What are the personal ID’s that Paymentwall accept? What information do I need to provide on my Business Profile? What are the Paymentwall accepted Utility Bill documents? Why do I need to provide a Tax Form W-8BEN or Tax Form W-8BEN-E? Do I need to provide a Certification of Beneficial Owners (CBO form)?

If you still have a question, we’re here to help.Contact us

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© Paymentwall, Inc. All rights reserved.

Products
  • Brick – Global Credit Card Processing
  • PayAlto – Worldwide Local Payment Methods
  • Gateway – Unified Payment Gateway
  • eInvoicing – Digital Invoice Management
  • Passport – Business Operations Platform
  • Subscriptions – Recurring Billing Platform
Knowledge Hub
  • Payment Methods
  • Developer Docs
  • Direct APIs
  • Extensions
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