Welcome to Paymentwall Support

We are here to assist you whether you have a problem with the payment or need help setting up your business operations.


Am I being charged for 'Initiated' payments?

Initiated payments mean that your purchase is either pending or did not go through successfully. Pending transactions are normally applicable for payment methods that need further processing such as bank transfers. Otherwise, we assure you that you will not be charged for ‘Initiated’ payments.

How do I cancel recurring billing for a subscription?

To cancel your recurring billing to a website or an application, just go to the Paymentwall payment page on the website you made a purchase and click on the "Help" button. Go to the "Recurring Payments" tab to see your active recurring subscriptions. Click on cancel.

How can I add my preferred payment method?

Click the ‘Help’ button on the page where you make a purchase. You can find this on the upper right part of the checkout page. You will see an option to request for a payment method you prefer, which is currently unavailable to you.

How can I check my previous payments?

In order to check your previous payments, you can create or sign in to your own Paymentwall Account. Payments history will be available for you right after sign up.

Do you store my credit card details?

Paymentwall does not store credit card details. However, make sure that in your browser settings ‘Autofill’ or ‘Autocompletion’ options turned off to protect yourself from possible fraud actions.

How can I remove autofill of my credit card details?

In order to remove autofill of your credit card details, you should change special settings in your browser. You may refer to the following sites on how to remove this feature:

Google Chrome
Mozilla Firefox