Welcome to Paymentwall Support
We are here to assist you whether you have a problem with the payment or need help setting up your business operations.
What is a pingback?
When an end-user makes a payment, we send you an HTTP/HTTPS server-to-server notification communicating their user id and the details of the purchase. We call this notification a pingback.
Once you receive a pingback from Paymentwall, you will need to deliver the purchased product to the respective user. For this you will need to build a pingback listener script on your server. You should input the URL of this script (Pingback URL) in the Pingback section of your Project Settings inside of your Paymentwall Merchant Account.
How can I set up a pingback?
You can refer to the Getting Started page for instructions on how to set up a pingback. Upon receiving a pingback and processing the order on your side, we also recommend implementing the Delivery Confirmation API so that Paymentwall can track the order status (in case of non-instant delivery) and update users in case they inquire about the payment status and so that Paymentwall can dispute possible chargebacks.
How can I add custom pingback parameters?
You can set up custom pingback parameters in My Projects > Settings > Custom Pingback Parameters section. Any
custom parameters can be added by specifying their name and value.
For elaborate instructions, check out the pingback parameters page.
What is the difference between HTTP and Email Pingback?
HTTP request is sent from our servers to your Pingback listener script where we communicate to your server the
details about the payment so that your server can process the pingback and deliver the product or virtual currency
to the according user automatically.
With Email Pingback an email is sent to the address that you configure once a user pays or completes an offer. Once you receive the email, you should deliver the product manually to the user.
Note: We highly recommend using HTTP Pingback for automatic processing of orders.
Which shopping cart plugins does Paymentwall support?
We have plugins for several shopping carts, and we continuously add more, including:
- Drupal, Ubercart
Check out our shopping cart plugins page for the full list of integrations.
If you do not see a plugin you use on our list, please email us at firstname.lastname@example.org so we will add your preferred shopping cart plugin.