Terms of Service

Paymentwall has developed a payment platform and advertising monetization service (the “Service”) to allow merchants to easily accept numerous payment options online along with a subsidized payment form through incentivized ads from your customers for the purchase of your goods or service.

The Terms of Service detailed below will explain to you what you agree to on once using the Service.

Our Service 

We have established a payment and monetization platform service so you can accept payments in over 180 countries using numerous payment options through our API along with receiving extra services that include customer support, risk management, optimization and more to help you collect payments from your end users. Under this agreement, we also respect your privacy. The view our complete privacy policy please go here.

Paymentwall does not assume any liability for the products or services purchased using our Service. You will be required to register with Paymentwall to use the Service.

Our Software

We provide the Paymentwall API and other software to enable you to use the Service. We reserve the right to require you to install or update any and all software updates to continue using the Service. Our Service also includes software to help you manage recurring and subscription billing charges along with automatically billing a user’s account for your products/goods and services. It is your responsibility to obtain your customers’ consent to be billed on a recurring basis in compliance with applicable legal requirements and payment systems rules.

Authorization for Handling of Funds

By accepting this agreement, you authorize us to hold, receive, and disburse funds on your behalf when such funds from your payment transactions settle from the payment partners. You also authorize Paymentwall to hold settlement funds in a deposit account pending disbursement of the funds to you in accordance with the terms of this contract. You agree that you are not entitled to any interest or other compensation associated with the settlement funds held in the deposit account pending settlement to your designated deposit account, that you have no right to direct that deposit account, and that you may not assign any interest in the deposit account. We will display the anticipated settlement in the admin dashboard that we have or are set to receive on your behalf. This settlement information does not constitute a deposit or other obligation of Paymentwall to you. This settlement information reflected in the Paymentwall admin report is for reporting and informational purposes only, and you are not entitled to, and have no ownership or other rights in settlement funds, until such funds are credited to your designated deposit account. Your authorizations set forth herein will remain in full force and effect until your Paymentwall account is closed or terminated.


Payment Methods

Our service provides a payment platform including different payment systems that feature but are not limited to credit cards, debit cards, prepaid cards, bank transfer, ewallets, mobile, payment kiosks, and others.

You may select and activate any payment options made available to You in the admin area.


It is your responsibility to determine what, if any, taxes apply to the sale of your goods and services and/or the payments you receive in connection with your use of the Service (“Taxes”). It is solely your responsibility to assess, collect, report, or remit the correct tax to the proper tax authority. We are not obligated to, nor will we determine whether Taxes apply, or calculate, collect, report, or remit any Taxes to any tax authority arising from any transaction. You acknowledge that we may make certain reports to tax authorities regarding transactions that we process and merchants to which we provide card payment services.

Pursuant to the Internal Revenue Code, Paymentwall will report to the Internal Revenue Service the total amount of the payments you receive each calendar year as required by law.

Our Security 

Paymentwall is responsible for protecting the security of payment data in our possession and will maintain commercially reasonable administrative, technical and physical procedures to protect all the personal information regarding you and your users that is stored in our servers from unauthorized access and accidental loss or modification. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use such personal information for improper purposes. You acknowledge that you provide this personal information regarding you and your customers at your own risk. We recommend you review our Privacy Policy, which will help you understand how we collect, use and safeguard the information you provide to us.

Your Data Security 

You are fully responsible for the security of data on your website or otherwise in your possession. You agree to comply with all applicable governmental laws and rules in connection with your collection, security and dissemination of any personal, financial, payment, or transaction information (defined as “Data”) on your website. 

You are also responsible for your login credentials to the Admin area via Paymentwall. Paymentwall will provide its best efforts in order to keep your account secure from fraudulent logins.


Audit Right

If we believe that a security breach or compromise of data has occurred, Paymentwall may require you to have a third party auditor that is approved by Paymentwall conduct a security audit of your systems and facilities and issue a report to be provided to Paymentwall, financial banks, and our payment systems.


Your Privacy 

Your privacy and the protection of your data are very important to us. You acknowledge that you have received, read in full and agree with the terms of our Privacy Policy (https://paymentwall.com/privacy) linked to and incorporated into this Agreement by reference, which contains your consent to our collection, use, retention and disclosure of personal information as well as other matters set forth therein and which explains how and for what purposes we collect, use, retain, disclose and safeguard the information you provide to us. You also acknowledge that we or our payment partners may be required to report your business name and the name of your principals to the government authorities if it is determined by a legal court order.

Information you choose to upload may be used to payment system partners only to provide you with more payment options. Paymentwall will never sell any of you or your user data to a third party for marketing purposes.


Privacy of Others

You represent to Paymentwall that you are in compliance with all applicable privacy laws, you have obtained all necessary rights and consents under applicable law to disclose to Paymentwall, or Paymentwall to collect, use, retain and disclose any User Data that you provide to us or authorize us to collect. As between you and Paymentwall, you are solely responsible for disclosing to your customers that Paymentwall is providing payment services for you and obtaining Data from you about such customers.

If you receive information about others, including Cardholders, through the use of the Service, you must keep such information confidential and only use it in connection with the Service. You may not disclose or distribute any such information to a third party or use any such information for marketing purposes unless you receive the express consent of the user to do so. You may not disclose payment information to any third party, other than in connection with processing a payment for your users under this Service.


Restricted Use

You are required to obey all laws, rules, and regulations applicable to your use of the Service (for example, those governing financial services, consumer protections, unfair competition, anti-discrimination or false advertising). In addition to any other requirements or restrictions set forth in this Agreement, you shall not: (i) utilize the payment options as a way to advance money to users via payment methods, (ii) submit any payment transactions for processing that did not arise from your sale of goods or service to a buyer customer, or acceptance of a bona fide charitable donation, (iii) act as a payment intermediary or aggregator or otherwise resell our services on behalf of any third party, (iv) send what you believe to be potentially fraudulent authorizations or fraudulent payment transaction, or (v) use Paymentwall in a manner that our payment partners believe you are abusing Paymentwall’s services and violate the applicable rules.

You further agree not to, nor to permit any third party to, do any of the following: (i) access or attempt to access Paymentwall systems, programs or data that are not made available for public use; (ii) copy, reproduce, republish, upload, post, transmit, resell or distribute in any way material from Paymentwall; (iii) permit any third party to use and benefit from the Service via a rental, lease, timesharing, service bureau or other arrangement; (iv) transfer any rights granted to you under this Agreement; (v) work around any of the technical limitations of the Service, use any tool to enable features or functionalities that are otherwise disabled in the Service, or decompile, disassemble or otherwise reverse engineer the Service, except to the extent that such restriction is expressly prohibited by law; (vi) perform or attempt to perform any actions that would interfere with the proper working of the Service, prevent access to or use of the Service by our other users, or impose an unreasonable or disproportionately large load on our infrastructure; or (vii) otherwise use the Service except as expressly allowed under this section.


Suspicion of Unauthorized or Illegal Use 

We reserve the right to not authorize or settle any transaction you submit which we believe is in violation of this Agreement, any other Paymentwall agreement, or exposes you, other Paymentwall users, our processors or Paymentwall to harm, including but not limited to fraud and other criminal acts. You are hereby granting us authorization to share information with law enforcement about you, your transactions, or your Paymentwall Service Account if they request it through a court order or if it is deemed illegal by the United States government.


Disclosures and Notices

You agree that Paymentwall can provide disclosures and notices regarding the Service to you by posting such disclosures and notices on our website, emailing them to the email address listed in your Paymentwall account, or mailing them to the address listed in your Paymentwall Merchant Account. You also agree that electronic disclosures and notices have the same meaning and effect as if we had provided you with a paper copy. Such disclosures and notices shall be considered to be received by you within 24 hours of the time it is posted to our website or emailed to you unless we receive notice that the email was not delivered.


References to Our Relationship

You agree that, from the time you begin processing payment with Paymentwall until you terminate your account with us, we may identify you as a customer of Paymentwall. Neither you nor we will imply any untrue sponsorship, endorsement or affiliation between you and Paymentwall.



The Paymentwall Service is only made available under this Agreement to persons in all countries except one’s listed on the United States embargo list and that You operate a business selling digital goods or services, or to accept donations for a bona fide charitable organization, and the Paymentwall Service is not made available to persons to accept card payments for personal, family or household purposes. To use Paymentwall to receive payments, you will first have to register. When you register for Paymentwall, we will collect basic information including your name, company name, location, and email address. If you have not already done so, you will also be required to provide an email address and password for your Paymentwall account.

The person who registers for their Paymentwall account will be doing it for as an individual (sole proprietor) or on behalf of a the business and they have the authority to bind the business with this Agreement.


Company Name and Site URL 

As part of your registration, you must provide your site URL (e.g. www.MySite.com) and the name under which you do business (which may be the business’s legal name or a “doing business name”) (e.g. MySite Online Widgets). This name and URL must be accurate in order us to verify your account.


Verification and Underwriting 

To verify your identity, we will require additional information including your business EIN or Tax ID, social security number, and government ID. We may also ask for additional information to help verify your identity and assess your business risk including business invoices, a business license or a financial statement.  If Paymentwall does not receive the necessary forms of identification, the settlement will be held until Paymentwall has verified You and your account.

 After we have collected and verified all your information, Paymentwall will be able to settle your account. 

By accepting the terms of this Agreement, you are providing us with authorization to retrieve information about you by using third parties, including credit bureaus and other information providers. You acknowledge that such information retrieved may include your name, address history, credit history, and other data about you. Paymentwall may periodically update this information to determine whether you continue to meet our eligibility requirements.


Paymentwall Service

By registering for Paymentwall, you agree that you can legally work with a U.S. corporation.

Paymentwall may only be used to process payments for businesses in all countries except one’s listed on the United States embargo/one's that Paymentwall has allowed you to sell in via the Admin area.

By accepting this Agreement you confirm that you will satisfy these requirements.


Prohibited Businesses

By registering for Paymentwall, you are confirming that you will not use the Service to accept payments in connection with the following businesses, business activities or business practices: (1) door-to-door sales, (2) accepting phone and payment information over the phone (virtual terminal), (3) negative response marketing, (4) engaging in deceptive marketing practices, (5) sharing User’s data with another merchant for payment of up-sell or cross-sell product or service, (6) any product or service that infringes upon the copyright, trademark or trade secrets of any third party, (7) remote assistance sites, (8) forex trading or (9) any product, service or activity that is deceptive, unfair, predatory or prohibited by one or more of our payment systems. 

By accepting this Agreement you confirm that you will satisfy these requirements.


Payouts and Transaction History

We will pay out funds settled from the payment options to your designated deposit account (less our Fees as defined below) for payments processed with our Service. The payouts will be made to the deposit account (“Deposit Account”) you provide for your Paymentwall Service Account. The Deposit Account must be an option made available in the Payout Settings in the admin area. You are responsible for the accuracy and correctness of information regarding your Deposit Account. Funds for any given transaction will not be transferred to your Deposit Account until the funds are collected from the payment provider. Funds will be deemed collected when we have received funds settling from the payment systems. The actual timing of the transfers to your Deposit Account of the settling funds will be subject to the Payout Schedule as defined below.

After each payout of your settlement funds to your Deposit Account, we will update information in your Paymentwall Admin Account to reflect the settlement data. Information regarding your payment transactions processed and settled with the Services (“Revenue Report”) will be available to you when you login to our website using your Paymentwall Admin Account. We provide a minimum of one year of Revenue Report on our website. Except as required by law, you are solely responsible for compiling and retaining permanent records of all transactions and other data associated with your Paymentwall Admin Account, your Revenue Report and your use of the Service.


Payout Schedule 

Payout schedule refers to the time it takes for us to initiate a transfer to your designated Deposit Account of settlement funds arising from payment transactions processed through the Service (“Payout Schedule”). Once your Deposit Account information has been verified, Paymentwall will initiate transfer of settlement funds (net of Fees, chargebacks, and other funds owed to us for any reason) in accordance with the Payout Schedule, the terms of which will be made available to you when you login to your Paymentwall Admin dashboard. The settlement funds should normally be credited to your Deposit Account within 1-5 business days of us initiating the payout. We are not responsible for any action taken by the institution holding your Deposit Account that may result in some or all of the funds not being credited to your Deposit Account or not being made available to you in your Deposit Account. You can contact Paymentwall to inquire about changing the timing of your Payout Schedule. Upon submitting a request, you will be informed of the process and requirements for Paymentwall to review your Payout Schedule.

Paymentwall reserves the right to change the Payout Schedule or suspend payouts to your Deposit Account should we determine it is necessary due to pending disputes, excessive or anticipated excessive Chargebacks or refunds, or other suspicious activity associated with your use of the Service or if required by law or court order.


Refunds and Returns

By accepting these terms of service, you agree to allow users to contact Paymentwall to request any refunds. You also have the right to submit refunds through the Paymentwall admin area.

Paymentwall may issue refunds on your behalf if we deem the payment fraudulent, non-verified or it is a possible illegal transaction.

For processed refunds, Paymentwall will deduct the refund amount (including any applicable Fees) from (i) settlement funds owed to you from processing of other card transactions, or (ii) funds in any Reserve Account. If Paymentwall can not process the refunds through your Account, you agree to pay all funds owed to Paymentwall.



A Chargeback is typically caused when a customer disputes a charge that appears on their bill. A Chargeback may result in the reversal of a transaction, with the amount charged back to you. You can be assessed charge backs for: (i) customer disputes, or (ii) unauthorized or improperly authorized transactions, or (iii) transactions that do not comply with payment system agreements or the terms of this Agreement or are allegedly unlawful or suspicious, or (iv) any reversals for any reason by the payment system or the Cardholder bank.

When a Chargeback is issued, you are immediately liable to Paymentwall for the full amount of payment of the Chargeback plus any associated Fees, fines, expenses or penalties (including those assessed by the payment systems). You agree that Paymentwall may recover these amounts by debiting your Deposit Account or setting off any amounts owed to you by us. If we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demand. You agree to pay all costs and expenses, including without limitation attorneys’ fees and other legal expenses, incurred by or on behalf of us in connection with the collection of any unpaid Chargebacks unpaid by you.

Further, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you under this Agreement until such time that: (a) a Chargeback is assessed due to a customer’s complaint, in which case we will retain the funds; (b) the period of time under applicable law or regulation by which the customer may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occur.


Contesting your Chargebacks 

Paymentwall will elect to contest Chargebacks assessed to your account. Paymentwall may provide you with assistance including notifications and software to help contest your Chargebacks. We also have a Chargeback Policy in the admin area you can review detailing our Chargeback Policy (found here).


Excessive Chargebacks

At any point, Paymentwall, or our payment systems may determine that you are incurring excessive Chargebacks. Excessive Chargebacks may result in additional fees, penalties, or fines. Excessive Chargebacks may also result in additional controls and restrictions to your use of the Paymentwall Service, including without limitation, (i) changes to the terms of your Reserve Account, (ii) increases to your applicable Fees, (iii) delays in your Payout Schedule, or (iv) possible suspension or termination of your Paymentwall account and the Service. The payment systems may also place additional controls or restrictions as part of their own monitoring programs for merchants with excessive Chargebacks.


Paymentwall Fees

You agree to pay the Fees (“Fees”) assessed by us to you for providing the payment services described in this Agreement.


Our Collection Rights

To the extent permitted by law, we may collect any obligations you owe us under this Agreement by deducting the corresponding amounts from your Deposit Account. Fees will be assessed at the time a transaction is processed and will be first deducted from the funds received for such transactions. Your failure to fully pay amounts that you owe us on demand will be a breach of this Agreement. You will be liable for our costs associated with collection in addition to the amount owed, including without limitation attorneys’ fees and expenses, costs of any arbitration or court proceeding, collection agency fees, and any applicable interest.

Additionally, we may require a personal guaranty from a principal of a business for funds owed under this Agreement. If we require a personal guarantee we will specifically inform you in advance.


Representations and Warranties

Without limiting any other representation, warranty or covenant herein, each party hereby represents and warrants to the other party that: (a) it has the full right, power and authority to enter into this Agreement; (b) this Agreement is a valid and binding obligation of such party; and (c) it has obtained and shall maintain throughout the term of this Agreement all necessary licenses, authorizations, approvals and consents to enter into and perform its obligations hereunder in compliance with all applicable laws, rules and regulations.



Each party agrees to indemnify and hold the other party and its affiliates harmless from and against any losses, costs, liabilities and expenses, including attorneys' fees, arising out of any third party claims resulting from the breach of the representations, warranties and covenants made by such party herein. The indemnifying party reserves the right, at the indemnifying party's expense', to assume the exclusive defense and control of any matter for which the indemnifying party is required to indemnify the indemnified party and the indemnified party agrees to cooperate with the indemnifying party's defense of such claims.





Limitation of Liability and Damages




You acknowledge that Paymentwall will provide payment options and third-party Advertisements using its Paymentwall Service for display on the Site pursuant to this Agreement, and You will use commercially reasonable efforts to assist Paymentwall in implementing such technology. You agree that it will use any data (including any usage data and compilations thereof), information or software provided by Paymentwall to You only for the purpose of providing Advertisements for Paymentwall on the Site as set forth in this Agreement. Paymentwall will own and retain all rights, title, and interest in and to the Paymentwall Service (except for any licensed content and third-party Advertisements included therein), including all data (including any usage data and compilations thereof), information and software related thereto. You acknowledge that the software, information and data related to the Paymentwall Service (including, without limitation, any usage data or compilations thereof) are protected by Paymentwall copyrights and may contain trade secrets or other intellectual property owned by Paymentwall. You agree not to copy, alter, modify, or create derivative works of any such data, information or software or the Paymentwall Service or otherwise use the Paymentwall Service or any such data, information or software in any way that violates the use restrictions contained in this Agreement.

Paymentwall does not grant You any license, express or implied, to the intellectual property of Paymentwall or its licensors.


Term; Termination.

The term of this Agreement will be one (1) year from the date that Your application is accepted by Paymentwall. The agreement will automatically renew itself for another year at the expiration date unless a written notice is given to the other party to terminate the agreement. Paymentwall or You may terminate this Agreement at any time for any reason or for no reason immediately to the other party. In addition, in the event of a material breach by one party, the non-breaching party may terminate this Agreement immediately without prior notice or cure period. In the event of any termination, Paymentwall will remain liable for any amount due of that was collected minus Paymentwall fees and all other third party payment fees delivered prior to the effective date of termination and such obligation to pay shall survive any termination of this Agreement.



This Agreement, and any rights and licenses granted hereunder, may not be transferred or assigned by You, but may be assigned by Paymentwall to an entity that succeeds to all or substantially all of Paymentwall's business or assets. Paymentwall and You are independent contractors, and neither Paymentwall nor You are an agent, representative or partner of the other.

 This Agreement sets forth the entire agreement between Paymentwall and You, and supersedes any and all prior agreements (whether written or oral) with respect to the subject matter set forth herein. Any dispute hereunder will be negotiated in good faith between the parties within forty-five (45) days commencing upon written notice from one party to the other. This Agreement shall be governed by and construed in accordance with the laws of the State of California, without giving effect to principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to this Agreement will be filed only in the state or federal courts in and for San Francisco, California, and You hereby consent and submit to the personal and exclusive jurisdiction of such courts for the purposes of litigating any such action. This Agreement may be amended only in writing and executed by a duly authorized representative of each party. Any notices under this Agreement shall be sent to Paymentwall Headquarters (255 9th Street San Francisco, CA 94103) by facsimile or nationally recognized express delivery service and deemed given upon receipt. The waiver of any breach or default of this Agreement will not constitute a waiver of any subsequent breach or default, and will not act to amend or negate the rights of the waiving party. If any provision contained in this Agreement is determined to be invalid, illegal, or unenforceable in any respect under any applicable law, then such provision will be severed and replaced with a new provision that most closely reflects the original intention of the parties, and the remaining provisions of this Agreement will remain in full force and effect.

Paymentwall Inc.

Paymentwall Global HQ Building
255 9th St, San Francisco, CA 94103
We can be reached via e-mail at info@paymentwall.com

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