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FAQ

Payment Verification

Why was my payment blocked?

Paymentwall fraud protection works to provide a high level of security and safety for our customers. We perform fraud check to verify our users and for faster processing of future payments.

I don't have a scanner to scan a photo of my card or ID. What should I do?

You can take a photo of your card using your mobile phone. Please make sure that only the last 4 card digits are visible, you can mask other card number digits.

Is it secure for me to upload a scanned copy of my personal ID?

By using Paymentwall, which is compliant with the strictest PCI requirements, your data is secure and protected.

PCI DSS (Payment Card Industry Data Security Standard) is the standard that would protect the data of customers, as well as ensure the proper transfer of their data and implementation/handling of debit and credit card transactions.

Do I need to upload my documents each time I pay?

Transaction verification is a one-time procedure. You can be sure that your future payments made with the same card will go through automatically without any delay.

In case I change my mind to make the payment during the transaction verification, how can I cancel my payment?

If you don't provide the documents within the requested period, we will refund the transaction and cancel your purchase. The refund may take up to 3 business days to reflect on your account.

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