Fraud investigations specialist


Paymentwall is the San Francisco-based global leader in online payments. Paymentwall's all-in-one solution can meet the specific needs of every business, allowing them to accept over 140 local payment methods from more than 200 countries and territories. The company employs professionals of 22 different nationalities in 15 offices, namely San Francisco, Phoenix, Berlin, Kiev, Mykolaiv, Lisbon, Moscow, Sofia, Bangalore, Gurgaon, Novosibirsk, Seoul, Manila, Beijing and Hanoi.

For our Sofia office we are looking for a Fraud Investigations Specialist to drive the growth of Paymentwall and effectively manage risks to the organization. This person will be responsible for identifying and handling suspicious or problematic transactions/payments while providing consultation and strategic directions to help determine if there is any risk to the company or our customers. The ideal candidate is someone highly motivated, with an in-depth knowledge on fraud prevention, excellent analytical skills and with a keen eye for detail.


- Review of internal and external fraud alerts and escalations for suspicious or fraudulent activity

- Investigate customer information and activity suspected of being related to fraud

- Monitor various fraud detection and suspicious activity reports to identify potential risk and/or losses

- Communicate with internal and external sources related to potentially fraudulent activity

- Identify and communicate new fraud scenarios and/or process gaps to management as observed during ongoing review of customer accounts, and help with testing new parameters and profiles within the detection systems

- Assist with the creation and maintenance of all internal procedures of identifying, reviewing and investigation of all related cases

- Maintain complete understanding of operational business processes, policies and systems

- Ensure productivity, quality and service level agreements are being met


- Bachelor’s Degree preferred
- At least 3 years of relevant experience in fraud prevention related field(s), including fraud detection, investigation, fraud prevention/suspicious activity monitoring and basic knowledge of bank operations
- Strong analytical skills including ability to research, schedule, analyze and present findings
- Proven ability to adapt to new technologies and learn skills necessary to complete job
- Excellent communication and writing skills
- Proven organizational skills and attention to detail
- Strong computer skills (Word, Excel)
- Must be dynamic and a self-starter, able to work independently or as part of a team
- Ability to work in a high pressure and dynamic environment
- Fraud related certification is a plus but not required

Company Offers:

- Competitive compensation depending on experience and skills

- Financial stability
- Individual career path
- Paid vacation
- Comfortable workplaces with the most up-to-date equipment
- High energy, international and innovative team
- Annual assessment
- Corporate and social events

If you're interested and fulfill all the requirements please apply by sending your CV in English. Only shortlisted candidates will be contacted.

apply now
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