Merchant Onboarding Specialist

About Paymentwall

Paymentwall is a leading global payment platform that connects over 150 local payment methods, including credit and debit cards, bank transfers, e-wallets, prepaid cards, and mobile carrier billing — all through a single seamless integration.

We empower digital businesses, game developers, and online merchants to expand globally by providing secure, innovative, and localized payment solutions.

What We Are Looking For:

We’re looking for a detail-oriented and customer-focused Merchant Onboarding Specialist who thrives in fast-paced environments and is passionate about delivering smooth, compliant, and high-quality onboarding experiences for new merchants. You should be organized, collaborative, and motivated by the challenge of balancing operational efficiency with due diligence and regulatory accuracy in the fintech space.

HONESTY and TRUST Our team members are the most trusted in the industry, communicating transparently and truthfully at all times.

LEARNING and CURIOSITY are essential to success in our company. You should be eager to learn every day, stay up to date on regulatory trends, and bring a fresh, investigative mindset to your work.

MULTILINGUAL, MULTICULTURAL, or OPEN-MINDED individuals thrive here, as we operate globally, communicate across cultures, and work closely with teams and regulators from around the world.

Position Overview

As a Merchant Onboarding Specialist, you will play a crucial role in our operations, acting as the bridge between our company and new merchants. This position is responsible for ensuring a smooth and efficient onboarding process, verifying merchant information, assessing risk, and setting up accounts to enable transactions. The ideal candidate will have a keen eye for detail, excellent communication skills, ambition, and curiosity about their compliance career.

What You Will Do

• Conduct thorough verification of merchant applications, including business model information, entity and ownership details, ensuring accurate and compliant entry of all required information.

• Assess and analyse potential risks associated with a new merchant application.

• Collaborate with the business development, account manager, and merchant support teams to address any issues or concerns during the onboarding process.

• Provide merchants with clear guidance on the onboarding process, including required documentation and next steps.

• Monitor and manage the onboarding pipeline to ensure timely processing of applications.

• Stay updated on industry regulations and compliance requirements, and implement necessary changes in the onboarding process.

• Develop and maintain onboarding documentation and training materials for internal and external use.

• Offer feedback and suggestions for improving the efficiency and effectiveness of the onboarding process.

Skills & Competencies Required

• Strong understanding of payment processing, merchant services, and industry compliance requirements.

• Solid knowledge of Customer Due Diligence (CDD), Anti-Money Laundering (AML), and counter-terrorism financing (CTF) principles.

• Excellent analytical and problem-solving abilities with a high attention to detail.

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).

• Strong interpersonal skills with the ability to communicate clearly across teams and with external stakeholders.

• Highly organized and capable of managing multiple onboarding cases simultaneously.

• Comfortable working independently in a fast-paced, evolving environment.

• Committed to accuracy, quality, and regulatory compliance in all aspects of onboarding.

• Work From Office (No Hybrid OR Remote Policy).

We offer:

• Competitive compensation with the range between 1500-1800 EUR Net

• Financial stability;

• Individual career path;

• Paid vacation;

• High energy, international and innovative team;

• Annual assessments;